FAQs | Storm Building Products

FAQs

Your questions answered

Please see a list of our most frequently asked questions about our service.

  • How can I track my order?
  • How to sort an over-ordering issue?
    No problem, we are happy to recieve over-ordered goods back from you. However, there will be a 15 percent restock fee and goods also need to be in good condition.
  • I've received damaged goods, what's your process for sorting this?
    If in the rare case, you received damaged goods, please inform us within two days.
  • I need an order cut to a specific size before delivery
    No problem. We offer a cut-to-size service for all our customers. Simply tell us your requirements and we'll match exactly what you need.
  • Which items do you hold in stock?
    STORM is the family of building products housed by Southgate Enterprises. Offering one of the most comprehensive ranges of superior quality building products in the UK. Delivery of high-quality building materials at competitive pricing, and outstanding customer service with brand integrity, sets STORM apart. The needs and requirements of the distributors are analysed and solutions provided with relevant POS and marketing support gaining them the sales they need. On top of this, marketing tools are provided to distributors that help sell the STORM Product range.
  • How long will my delivery take?
    We aim to deliver your order within 3-5 working days.
  • Who can buy Storm products?
    Storm Building Products is open to both trade and members of the public, and orders cane be placed over email/phone or in distributor branches, for your convenience.
  • Can you send me product samples?
    Of course! Feel free to get in touch with our customer service team. We will be happy to arrange samples to be sent to you.
  • Which areas do you serve?
    We deliver nationwide.