In these terms and conditions the following words will have the following meanings.

Buyer; shall mean any person, firm or company, to whom the firm supplies goods or services or with whom the firm enters into negotiations for the supply of goods or services.

Company; shall mean Southgate Plastics Limited.

Goods; shall mean products, articles or things which are supplied by or which are the subject of negotiations for the supply by the company to the buyer.

Services; shall mean services are supplied by or which are the subject of negotiation/or supply by the company to the buyer.


The price quoted excludes VAT (unless otherwise stated). VAT and other taxes and duties on the goods will be those applying at the time of delivery.

Our quotations lapse after 30 days (unless otherwise stated).

At any time before delivery we may adjust the price reflecting any increase in our costs of supplying the goods no matter what the cause.

All goods will be invoiced at the price ruling at date of dispatch unless a fixed price has been agreed in writing.


All delivery times quoted are estimates only.

A delivery charge is applied to all orders unless otherwise agreed with the company additional charges apply to non UK mainland, central London and remote areas of the UK.

We reserve the right to charge extra for a timed delivery for example pre 9am, 10am, 12 noon. If a driver is kept waiting on site for an unreasonable period of time we reserve the right to charge waiting time and a redelivery charge.

In the unlikely event that the goods are delivered wrong or damaged, it is the responsibility of the customer to ensure sufficient time is allowed for a replacement to be sent.

If a paid delivery does not arrive you must inform us immediately, it is not acceptable to wait until the invoice is due for payment.

If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract.

However, you may not cancel if we receive your notice after the goods have been dispatched and if you cancel the contract, you can have no further claim against us under that contract.

If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

You agree to pay at the contract rate for the actual quantity delivered.

You shall inspect the goods immediately upon delivery and shall within 5 days from such inspection give notice in writing to the company of any damage, shortage or incorrect goods delivered. If you fail to give such notice the goods will be deemed to be correct and you will be bound to accept and pay for the goods accordingly.

Delivery and Call Offs

We may decline to deliver if:

  • We believe that it would be unsafe, unlawful or unreasonably difficult to do so
  • The premises (or access to them) are unsuitable for our vehicle
  • You fail to pay us any money when due
  • You become insolvent
  • You fail to honour your obligations under these terms.

If you unreasonably refuse delivery we may charge you for the cost of the delivery and treat your refusal as cancelling the contract. If delivery does not take place, either on the contract date or not at all, because you are at fault or for reasons beyond our control, we may store and insure the goods at your expense. We may deliver the goods as soon as possible, but we have the right to sell them after a period of 14 day’s storage. We may, in any event recover our storage and insurance cost, either directly from you or from any proceeds of sale.

If you require storage or call off facilities or both, the goods will be invoiced to you when delivered or collected and our normal payments will apply.

If we store the goods we may make a monthly storage charge beginning two calendar months after the date of our original invoice and calculated at 1% of the invoice price of the goods for each month that the goods are not delivered or collected.

Payment Terms

You are to pay us by credit card or cleared funds before delivery, unless you have an approved credit account.

If you have an approved credit account, subject to status, payment is due no later than 30 days from end of month in which the goods are invoiced, unless otherwise agreed in writing.

If you fail to pay us in full on the due date:

  • We may suspend or cancel future deliveries
  • We may cancel any discount or retrospective rebate offered to you
  • We may add a charge of £25 each time a cheque is returned or represented
  • You must pay interest (if applied to the account) at the rate equivalent to that set for the purposes of s6 of the Late Payment of Commercial Debts (Interest) Act 1998.A
  1. A) Calculated (on a daily basis) from the date of our invoice until payment.
  2. B) Compounded on the first day of each calendar month; and
  3. C) Before and after any Judgement (unless the court orders otherwise).

If you have a credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those at any time without notice.

We have the right to allocate any payments you make against sums you owe use in any way we choose.

Insolvency of Buyer

While you owe money to us or if you become insolvent we have a right:

  • To keep any property we may hold of yours until you have paid us in full (a lien)
  • Of stoppage in transport
  • Of resale.

At the end of 14 days from the day we tell you that we are exercising a lien, we have the right to dispose of the property as if beneficially entitled to it and to apply any proceeds of sale to any money you may owe us.

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs and legal costs on a full indemnity basis) following any brand of your obligations under these terms.

Queries on Invoices

Any queries on invoices or proof delivery requests must be made in writing within 5 days of receipt of invoice, it is not acceptable to have a query or request a proof of delivery when payment becomes due.

Retention of Title

Legal title to all goods that we have supplied to the buyer shall remain with the company and shall not pass to the buyer until all monies owed by the buyer are paid in full.

You must store the goods properly so that they are clearly identifiable as our property.

You must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us.

You may use these goods and sell them in the ordinary course of your business, but not if:

  • We revoke that right (by informing you in writing)
  • You become insolvent
  • You must inform us (in writing) immediately if you become insolvent.

If your right to use and sell the goods ends you must allow us to remove the goods.

We have your permission to enter any premises where the goods may be stored:

  • At any time to inspect them
  • After your right to use and sell them has ended, to remove them.

Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay use by the due date.


The goods are at your risk from the time of delivery.

Delivery takes place either:

  • At our premises (if you are collecting them or arranging carriage)
  • At your premises (if we are arranging carriage)
  • You must inspect the goods on delivery. If any goods are damaged (or not delivered) you must inform us in writing within five working days of delivery.

You must give us (and any carrier) a fair chance to inspect the damaged goods.

You must also supply is with samples of any damage or in the event of the goods being incorrect shade, thickness or there is a flaw in the product.


We warrant that the goods:

  • Comply with their description on our acknowledgement of order form
  • Are free from material defect at the time (as long as you inspect the goods at time of delivery)

If you believe that we have delivered goods which are defective in materials or workmanship, you must:

  • Inform us (in writing), with full details as soon as possible
  • Allow us to investigate (we may need access to your premises and product samples).

If the goods are found to be defective in material or workmanship (following our investigation and you have complied with conditions above in full) we will (at out option) replace the goods or refund the price.

We cannot warranty goods which are not fitted in accordance with the technical section in our Storm Product Selector.

We are not liable for any other loss or damage including indirect or consequential loss, financial loss, loss of profits or loss of use, or compensation for refitting or any other compensation, arising from the contract of the supply of goods in their use.

Our liability is limited in damages to the price of goods.


You must ensure that the goods ordered are fit for the purpose for which you intend to use them:

You warrant that the specification or designs or materials will not result in the infringement of any rights belonging to a third party and that you will indemnify us in respect of all loss, damage, costs or expenses (directly or indirectly and including finance costs and legal costs on a full indemnity basis) which we may incur in connection with any such claim or threatened claim by a third party.

By supplying goods to you we do not waive any intellectual property rights (including any design rights) that we may have in respect of them.

We reserve the right to make without notice any minor modifications in our specifications, designs or materials as we deem necessary or desirable.

We reserve the right to make any changes in specifications, designs or materials of our goods that are necessary to ensure they conform to any applicable safety or other statutory requirements.

Trade Tolerances

  • +/-5mm Width and Length on all products that require cutting
  • +/-4mm Width and Height on all uPVC or Aluminium windows and doors


We will accept the return of goods from you only by prior arrangement and authorisation (in writing) we accept no return of special order products or none stock items or special colour items. Made to measure windows, roof vents and conservatories or glass products are deemed to be non-stock items for the purpose of these conditions.

It is your responsibility to check the quality, dimensions and finish of a product before it is fitted or used.

On payment of an agreed handling charge normally 15% or more (unless the goods were defective when delivered and you notified us in the correct manner) and agreed carriage charge; and where the goods are as fit for sale on their return as they were on delivery. Any goods that do not comply with this requirement will not be credited.

Waiver and Variations

Any waiver and variation of these terms is binding in honour only unless:

  • Made (or recorded) in writing
  • Signed on behalf of each party

All orders that you place with us will be on these terms (or any that we may issue to replace them).

By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with out terms.

Force Majeure

If we are unable to perform our obligations to you (or able to perform them only at an unreasonable cost) because of circumstances beyond our control, we may then cancel or suspend any of our obligations to you without liability.

Examples of those circumstances include, act of God, accident, war, strikes, governmental regulations or orders, national emergencies, lockouts, fire, flood, drought, tempest, explosion, transport delays and difficulty in obtaining supplies.


English Law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.

If you are more than one person (partner, shareholder or director) each of you has joint and several obligations under these terms.

If any of these terms are unenforceable as drafted, it will not affect the enforceability of any of these terms; and if it would be enforceable if amended, it will be treated as so amended.

We may treat you as insolvent if:

  • You are unable to pay you debts as they fall due
  • You (or any item of your property) become the subject of:
    • Any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangement (including a moratorium) or bankruptcy)
    • Any application or proposal for any formal insolvency procedure
    • Any application, procedure or proposal overseas with similar effect of purpose.

All brochures, catalogues and other promotional materials are to be treated as illustrative only.

Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us. Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business. All such noticed must be signed.

No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.

The only statements upon which you may rely in making the contract with us, are those made in writing by someone who is our authorized representative and either:

  • Contained in our estimate (or any covering letter) and not withdrawn before the contract is made
  • Which expressly state that you may rely on them when entering into the contract.

Nothing in these terms affects or limits our liability for fraudulent misrepresentation.


The intellectual property rights for all elements of the design and content of this document remain with Southgate Plastics Limited. No part may be reproduced or copied in any form without written consent from the owners of Southgate Plastics Limited.

Storm ® is a Trade Mark belonging to Southgate Plastics Limited.

Southgate Doors | Bifolds | Windows is a trading name of Southgate Plastics Limited.

© SOUTHGATE PLASTICS LIMITED JAN 2017. All rights reserved.